Our awards

We are proud to have received these awards in recognition of our hard work.

Two of our ROC Solid team scooped Nepacs awards for going the extra mile in helping people on probation or who have been in prison.

General manager Mandy Shaw and Marsh House manager Margaret Shields were awarded Certificates of Excellence by the Bishop of Durham, the Rt Rev Paul Butler, at a ceremony at Lumley Castle in Chester-le-Street. ( Click here for the press release )

Nepacs, a regional charity which supports a positive future for prisoners and their families, had a record number of entries and ROC Solid was the only supported housing charity among the recipients.

Our submission included the story of a woman who had served time for soliciting, robbery and supplying drugs. She moved into Marsh House at Billingham, which is staffed 24/7, when she became pregnant.

“She’s worked hard to turn her life around,” said Mandy. “We supported her through the journey and continue to do so.”

The woman has since moved into her own ROC Solid house and has had her baby returned from local authority care. That’s a massive saving in terms of emotional distress for her and the child as well as a huge financial saving for the public purse too. We are continuing to support her as she gains even more skills which will take her eventually into independent living.

“Thank you enormously for everything you do. You don’t get thanked enough, or praised enough or get enough recognition so I am saying thank you to you today.”

The Bishop of Durham, the Rt Rev Paul Butler, addressing the Nepacs award winners.

The Bishop of Durham, the Rt Rev Paul Butler, with our award winners, Mandy Shaw, right, and Margaret Shields.

Also included in our submission was some of the positive feedback from youth offending officers, such as: “Thank you for all of your support for M whilst at ROC Solid. I have to say all staff were excellent and really tried everything possible to make the placement a success….”

High Sherriff Youth Awards

ROC Solid supported housing project was awarded £2,000 in the 2018 High Sheriff Youth Awards.

“We were over the moon to be recognised in this way,”

ROC Solid Co Durham manager Steve Cook who attended the Wynyard Hall event with two ROC Solid clients Stephanie and Jamie.

In the previous 12 months the charity had accommodated 50 new clients, some of whom had children.

The youth awards are supported by County Durham Community Foundation, Sir James Knott Trust, Durham Constabulary, Office of the Durham Police, Crime and Victims’ Commissioner and Brewin Dolphin. It was attended by a host of regional and local civic dignitaries.

Twelve organisations shared £13,000. ROC Solid will use its award for confidence-building activities. Many of its clients have been in the care system – all have vulnerabilities and were homeless, or at risk of homelessness.

Michelle Cooper, Chief Executive of County Durham Community Foundation, said: “We are so lucky to have so many brilliant organisations supporting young people, helping to keep our communities safe and giving them an opportunity to demonstrate the confidence these awards give them has been fantastic.”

High Sheriff Caroline Peacock with ROC Solid client Stephanie and deputy manager Steve Cook


“I visited ROC Solid and met some of the wonderful young residents who have benefitted from the various projects on offer.

I was very impressed by the services provided and by the hard work and commitment of the staff team.

It was clear that everyone at ROC Solid has a passion for working with vulnerable young people. I look forward to my next visit.” – Sedgefield MP Phil Wilson who paid a visit to us at Hope House

What the professionals say

“Most helpful is being able to talk to the staff and getting the referral over to you with quick feedback either with a result or refusal but you always explain why you are unable to accept the referral. Least helpful (and it is not your fault,) but when you have no places available agh!”
IAG worker, Moving On (Feedback form)
“The most helpful parts of the service are: regular updates/available communication for service and young people 24/7; working to young person’s plan/excellent working together; engagement of young people excellent and good involvement with birth family; progressing health/education input; empathy with young people.”
Darlington social worker (Local authority monitoring form)
“..is a very boisterous and active boy. Mandy, manager, has advised that staff would be willing to provide him with all support required which was achieved in practice…”
North Tyneside social worker (Local authority monitoring form)
“During a recent Core Group the support provided by ROC Solid to parents while accessing support was acknowledged and praised by all professionals in attendance, including parents. Without this level of support, the progress made by parents is likely to have been compromised. A fantastic experience, friendly and approachable staff, which helps difficult families to trust and engage.
Stockton social worker (Local authority monitoring form)
“Quick access to housing. Comprehensive assessment to gain understanding of needs.”
Checkpoint navigator, Durham Constabulary

“Steve (ROC Solid Co Durham manager) has remained in contact throughout and although there were delays he has continued to support until we could get the young person moved in. The information was given in a clear way and the young person has a very good understanding of what is required to maintain the placement.
CS has a wonderful very spacious self-contained flat which will afford her the opportunity to make this her home. If she gives the placement a chance it will also provide her with the evidence she needs to demonstrate to others that she can look after her baby and make safe choices. I would like to thank the staff for their attention to detail and the warm friendly welcome to CS and our staff who support her.”

Darlington social worker (Local authority monitoring form)